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#1
Start by
Anand Badkul
11-15-2013 10:10 PM

Why does Automation Vendor need to have Support Capabilities

Why does Automation Vendor need to have Support Capabilities
11-16-2013 01:08 AM
Top #2
Michael Hemmer
11-16-2013 01:08 AM
If a vendor doesn't have support capability, I would eliminate them from any consideration. No product is flawless. Especially software. No suppot? No sale.
11-16-2013 03:10 AM
Top #3
Nazmin Zulbadli
11-16-2013 03:10 AM
Agreed with Micheal.
11-16-2013 05:31 AM
Top #4
Danny Koay
11-16-2013 05:31 AM
it depend on the reputation on the company or competition.
11-16-2013 08:06 AM
Top #5
Reza Ghayem Bahmanshiri
11-16-2013 08:06 AM
When the vendor has support capability you know where to ask for help when the product does not do what it supposed to do.
11-16-2013 10:30 AM
Top #6
Karl White
11-16-2013 10:30 AM
As a vendor, it gives you added value for your customers. It places you in a position to be a valued asset, both for service after the sale and as a consultant before the sale.
11-16-2013 01:04 PM
Top #7
Anand Badkul
11-16-2013 01:04 PM
Dear All, Thanks for your valuable comments, I agree with all of you since that indicates the basic concept but it's not complete answer, let us keep our fingers crossed if we are lucky someone will come here with it. My 30 years experience in Automation as a Total project life support provider for more than 2000 Manufacturing and Utility provider customers in A-P region tells me that if a Business Head in Automation takes need for support as either "Customer satisfaction tool" or "Sales Aid" is orthodox and this is time one must plan retirement.Take a hint from the fact that all the Automation players compete with different support offerings but only when product sale is involved.
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